SAP C-C4H51-2405 EXAM DUMPS - OBTAIN BRILLIANT RESULT [2025]

SAP C-C4H51-2405 Exam Dumps - Obtain Brilliant Result [2025]

SAP C-C4H51-2405 Exam Dumps - Obtain Brilliant Result [2025]

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SAP C-C4H51-2405 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Service Objects: This section assesses the knowledge of service management professionals, like SAP Service Cloud Consultants, in understanding and applying service objects within service tickets. It covers topics such as the explanation and usage of Registered Products, Installed Base, and Warranty Management in service tickets.
Topic 2
  • Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.
Topic 3
  • User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.
Topic 4
  • Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.
Topic 5
  • Basic Setup Settings: This section is targeted at implementation consultants and project managers responsible for the initial setup of SAP Cloud for Customer implementations. It includes understanding standard implementation methodologies, fine-tuning timelines, adjusting predefined settings, and tailoring solutions to meet specific customer needs.

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q71-Q76):

NEW QUESTION # 71
Which of the following elements can you configure for the object ticket using the fine-tuning function?

  • A. Skills
  • B. Parties involved
  • C. Milestones
  • D. Ticket routing

Answer: B,C


NEW QUESTION # 72
Which elements can be used to restrict access to views? Note: There are 2 correct answers to this question.

  • A. Code list restrictions
  • B. Territories
  • C. Validation rules
  • D. Business roles

Answer: B,D


NEW QUESTION # 73
Which of the following apply to time recording? Note: There are 3 correct answers to this question.

  • A. Time recording can be done without assignment to a ticket.
  • B. Code list restrictions are not possible for the Time Type field.
  • C. You can activate Microsoft Outlook integration for time recording.
  • D. Automatic time recording can be done by choosing "Start recording" and "Stop recording".
  • E. Time sheets can be submitted for approval.

Answer: A,C,E


NEW QUESTION # 74
Which actions can you take to control custom fields and their values? Note: There are 2 correct answers to this question.

  • A. Grant access to extension fields for business roles
  • B. Create a code list restriction
  • C. Grant access to extension fields for business users
  • D. Use restriction rules

Answer: A,B


NEW QUESTION # 75
Which objects and settings can be used to determine a service ticket processing team? Note: There are 2 correct answers to this question.

  • A. Determination of involved parties
  • B. SLA Determination
  • C. Delegation rules
  • D. Party roles

Answer: A,D


NEW QUESTION # 76
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