SAP VALID C-C4H51-2405 EXAM PAPERS: SAP CERTIFIED ASSOCIATE - IMPLEMENTATION CONSULTANT - SAP SERVICE CLOUD - TESTPASSKING PRODUCTS PREPARE FOR YOUR EXAM IN SHORT TIME

SAP Valid C-C4H51-2405 Exam Papers: SAP Certified Associate - Implementation Consultant - SAP Service Cloud - TestPassKing Products Prepare for your Exam in Short Time

SAP Valid C-C4H51-2405 Exam Papers: SAP Certified Associate - Implementation Consultant - SAP Service Cloud - TestPassKing Products Prepare for your Exam in Short Time

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SAP C-C4H51-2405 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.
Topic 2
  • Reporting:This section focuses on the abilities of reporting analysts and SAP consultants who handle SAP Cloud for Customer reports. It covers the use of Microsoft Excel in conjunction with SAP reports, identifying components of custom reports, and creating interactive dashboards.
Topic 3
  • Service Objects: This section assesses the knowledge of service management professionals, like SAP Service Cloud Consultants, in understanding and applying service objects within service tickets. It covers topics such as the explanation and usage of Registered Products, Installed Base, and Warranty Management in service tickets.
Topic 4
  • Basic Setup Settings: This section is targeted at implementation consultants and project managers responsible for the initial setup of SAP Cloud for Customer implementations. It includes understanding standard implementation methodologies, fine-tuning timelines, adjusting predefined settings, and tailoring solutions to meet specific customer needs.
Topic 5
  • Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.
Topic 6
  • Communication Channel and Knowledge Base: This section evaluates the abilities of service management professionals, such as SAP Service Cloud Consultants, and focuses on the various communication channels used for handling service tickets.
Topic 7
  • Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.
Topic 8
  • User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q69-Q74):

NEW QUESTION # 69
Which of the following objects can you assign to an installed base at item level? Note: There are 3 correct answers to this question.

  • A. Warranty
  • B. Maintenance plan
  • C. Registered product
  • D. Text
  • E. Product

Answer: B,C,E


NEW QUESTION # 70
Which service objects can you display on an installed base? Note: There are 2 correct answers to this question.

  • A. Warranty
  • B. Maintenance plan
  • C. Contract
  • D. Ticket

Answer: B,D


NEW QUESTION # 71
You have determined that one of your products has a known fault. You want to ensure that all cases with that product are automatically assigned to the escalation team. Which feature in SAP Service Cloud Version 2 would you use to do this?

  • A. Notifications
  • B. SLA
  • C. Service categories
  • D. Case routing

Answer: D


NEW QUESTION # 72
What must you consider when you want to upload master data to SAP Service Cloud using templates?
Note: There are 2 correct answers to this question.

  • A. Data can be loaded or changed only once.
  • B. The migration run requires an approval from SAP Cloud Support.
  • C. You'll need to cleanse the legacy data.
  • D. You'll need to create an initial file based on predefined fields.

Answer: C,D


NEW QUESTION # 73
When an end user logs an incident in SAP Service Cloud, what can the administrator do to manage the incident? Note: There are 2 correct answers to this question.

  • A. Push the incident to SAP Service Cloud support.
  • B. Maintain the Incident Context.
  • C. Change the priority to Escalated.
  • D. Set the action to Propose Solution.

Answer: C,D


NEW QUESTION # 74
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